速賣通站內信怎么寫
2023-01-08| 12:38|發(fā)布在分類/淘寶知識|閱讀:45
2023-01-08| 12:38|發(fā)布在分類/淘寶知識|閱讀:45
本文主題淘寶,淘寶站內,淘寶問答。
速賣通平臺的賣家和買家一般都是通過站內信來溝通,那么面對不同的情況,需要發(fā)送不同的站內信,但是很多新手賣家沒有經驗,不清楚速賣通站內信怎么寫,為了幫助大家解決這個問題,我整理了一些站內信模板,趕緊去看看吧!
站內信處理的基本原則
1、批發(fā)的站內信消息優(yōu)先處理。抓住一個老客戶,有時候可以頂你一天的銷售額,要把更多的精力放在批發(fā)訂單上,爭取拿下批發(fā)訂單。
2、如實回答,切勿忽悠??蛻粼儐柈a品的相關功能,知道就是知道,不知道就是不知道,不確定就說不知道,一旦你說了可以支持,結果買回去用不了,速賣通糾紛退全款,妥妥的。(客戶要懂產品+物流+銷售等等)。
站內信分類及具體方法:
1、產品問題
問外觀相關(尺寸,顏色等)
DearValuedCustomer
Thanksforyourgreatinterestinouritems,Wearegladtotellyouthatthismodelwehave4colors:Black,Green,Blue,Red,andallthecolorinstock,youcandirectlyplacetheorderinmystore.
Oncewereceivethepaymentfromyourside,wewillarrangetheshipmentforyouASAP
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
詢問是否有庫存
DearValuedCustomer
Thanksforyourgreatinterestinouritems,Infactthisisareallynewiteminthemarket,Wejustsellout,sothenewstockwillarrivein2weeks,Butyoucanplaceanorderfirstinmystore,Oncewehavenewstock,WeneedsendalltheordersaccordingtoOrderDate,earlyorders,weneedshipitfast.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
詢問產品功能
DearValuedCustomer
Thanksforyourgreatinterestinouritems,itcanconnectwithtwodeviceatthesametime,Butwehavetestedit,Whenyouconnectwithoneheadphone,thesoundqualitywouldbemuchbetter.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
詢問產品折扣(利潤高可以考慮折扣)
DearValuedCustomer
Thanksforyourgreatinterestinouritems,SinceyouarealreadymyVIPCustomer,wejustapplythediscount$2foryouforthisitemfrommycompany.
Afteryouplacetheorder,plsdonotpayitfirst,Trytoleavememessage,sowewillchangethepriceto$**foryou,andthenletyoufinishthepayment.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
詢問產品批發(fā)
Dear****
Thanksforyourgreatinteresttomyitems,InfactyourarealreadymyVIPprice,beforeyouhaveboughtmanytimesinmystore,soijustapplytheVIPpriceforyoufrommycompany,AlsowehaveourownfactorySowecanarrangeitfastforyou.
Eachwecanselluonly$**,So**pcspriceis$**,Andiconfirmitwithmyshippingcompany,youneedpaytheTNTshippingfee$**,so**pcstotalpriceis$**,whenuplacetheorder,donotpayfirst,leavememessageletmechangethepriceforyou,afterichange,iwilltellupay,andprioritytosendyourorder.
Ifyouhaveanyquestions,pleasefeelfreetocontactuswaityourkindlyreply,thanks
2、物流問題
詢問發(fā)貨時間
DearValuedCustomer
Thanksforyourorder,Infactwehavereceivedyourmoney,UsuallymycompanyQCneedtestitcarefullybeforeweshipping,Becauseweneedguaranteebetterqualityandwellpackageforyou.
Totallyweneedarrangeyourpackagewithin2days,Neverworrythat,Onceweshipped,weneedupdatethetrackingnumberforyou,andgiveyoutherackingwebsite,soyoucanknowyourpackagewhereitisgoingon.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
詢問是否支持本地配送
DearValuedCustomer
Thanksforyourgreatinteresttomyitems,ThisitemswehavemanyinstockinRussianWarehouse,WecanshipitforyoudirectlyfromRussianWarehouse,Soyoucanreceiveitreallyfast.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
運送時效(小包)
DearValuedCustomer
Thanksforyourgreatinteresttomyitems,UsuallywesendittoyoubyAliExpressStandardShipping,ThisisAliexpressOfficialShippingWay,Accordingtomyexperience,itwilltake3~4weekstoyourlocalplace.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
3、售后問題
質保時間(1年)
Thanksforyourgreatinteresttomyitems,AlltheitemsinmystoremycompanyQChavetesteditcarefully,andwecanprovideyoutheguaranteefor1year.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
支持本地退貨
DearValuedCustomer
Thanksforyourorder,InfactyoucanseewesupportdomesticreturninRussian,Ifyoureceivetheparceldonotlikeit,youcanreturnittoAliexpressRussianWarehousewithin7days.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
海外倉選擇不了
DearValuedCustomer
Reallysorryfortheinconvenience,JustbecausewehavesetsomeremoteareafromMoscow,CannotshipitfromRussianWarehouse,ForlongaddressfromMoscowiseasytolosethepackage,alsobuyerneedpayhighshippingfee,soyoucannotchooseshipitfromRussianWarehouse.
Ifokhopeyoucanunderstandit,andplaceorderfromChina,Bestwish
希望今天分享的這些站內信模板對大家有一些幫助!不管是想要通過站內信來打動買家下單購買,還是通過站內信處理好店鋪的售后服務,都需要注意自己的話術,以免引起對方的誤會,導致出現(xiàn)投訴哦!
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這個問題還有疑問的話,可以加幕.思.城火星老師免費咨詢,微.信號是為: msc496。